Cancellation &
Refund Policy.

To cancel, email [email protected] and include your booking reference, the passenger's full name, and the scheduled pickup date and time. A cancellation takes effect when we receive the request.

• More than 72 hours before pickup: full refund.
• Between 48 and 72 hours before pickup: 50% refund.
• Less than 48 hours before pickup: no refund.
• After the scheduled pickup time or in the event of a no-show: no refund.

Nothing in this policy limits any mandatory rights available under applicable law.

Requests to change the date, pickup time, route, passenger count, transfer type, or other booking details are subject to availability.

Changes requested more than 24 hours before pickup do not carry an administration fee. Any difference in the transfer price must still be paid.

Changes requested less than 24 hours before pickup cannot be guaranteed. If we cannot accommodate the requested change, the original booking remains valid and the normal cancellation terms apply. A change is confirmed only when we approve it in writing.

You must provide an accurate flight number or ferry name, scheduled arrival time, and working telephone number.

For private airport and port transfers, we will make reasonable efforts to monitor the supplied flight or ferry and adjust the pickup time when its arrival is delayed.

Included waiting periods:

• Airport pickup: up to 60 minutes after the recorded landing time.
• Port pickup: up to 30 minutes after the recorded docking time.
• Hotel, villa, or other pickup: up to 15 minutes after the agreed pickup time.

If additional waiting is possible, any additional charge will be communicated and must be accepted before it is incurred.

Shared transfers may be unable to wait beyond the confirmed meeting time because doing so would delay other passengers. Where possible, we will offer a seat on a later service, subject to availability.

If your flight or ferry is cancelled or diverted, contact us as soon as reasonably possible.

We will offer one transfer to an alternative date or time without an amendment fee, subject to availability and any difference in journey price.

If we cannot provide a suitable replacement:

• Where you notify us before the vehicle has been dispatched, we will provide a full refund.
• Where the vehicle has already been dispatched, we may retain up to 50% of the booking price to cover costs already incurred and refund the balance.

We may request reasonable evidence of the cancellation or diversion.

A booking may be treated as a no-show when:

• The passenger does not arrive within the applicable waiting period.
• The passenger is not at the confirmed pickup point.
• We cannot contact the passenger using the supplied details.
• Incorrect or incomplete arrival information prevents us from monitoring the journey or locating the passenger.
• The passenger leaves the pickup point without contacting us.

No-show bookings are non-refundable.

If we cancel because we cannot provide the booked transfer, you may choose between:

• A suitable replacement transfer at no additional cost, where available; or
• A full refund of all amounts paid for the affected transfer.

We will not substitute a materially different service without your agreement.

Santorini transport may be affected by port congestion, road closures, strikes, public emergencies, or other circumstances outside reasonable control.

We will make reasonable efforts to provide the service, arrange an alternative time or route, or offer a suitable replacement.

If the transfer cannot be performed and no suitable alternative is accepted, we will refund the amount paid for the unperformed transfer. This does not affect rights that cannot legally be excluded.

Approved refunds will be returned to the original payment method.

We will normally initiate the refund within five business days of approval. Your bank or payment provider may require additional time, usually up to ten business days, to display it.

We are not responsible for delays caused solely by the customer's bank or payment provider.

Cancellation and amendment requests should be sent to:

Santorini Minibus
[email protected]